Return, Refund and Exchange Policy

All purchases are considered final and are generally not eligible for return, refund, or exchange. Exceptions may only apply in the following situations:

• The item delivered is different from the item ordered.
• The product received differs from the specifications, description, features, or other product information stated on the company’s website.
• The product arrives in a spoiled, damaged, or defective condition.
• The order is delivered beyond the timeframe specified in the company’s Shipping Policy.

Supporting Evidence

Customers requesting a return or refund must provide adequate evidence to support their claim. The following may be required:

• A clear and uninterrupted unboxing video recorded before and during the opening of the parcel, showing the unopened package, shipping label, packaging, and the item received.
• A clear video demonstrating the first use of the product, where applicable.
• Relevant photos, order information, or any other supporting documents requested by the company.

Request Period

All return and refund requests must be submitted to gulung-kenangan@outlook.com within 24 hours after the item has been received.

Requests made after the 24-hour period, or requests submitted without the required supporting evidence, will not be accepted.